Dear Customer,
you can address a complaint in writing (preferable) by post, email, or by telephone to the attention of the below contact information.
ICBC(Europe)S.A. Brussels Branch
Legal and Compliance Department
81 Avenue Louise
1050 Brussels - Belgium
Tel: (+32) 25398888 (reception/switchboard)
Email: compliance@be.icbc.com.cn
Please clearly indicate your contact information, the account number, a brief description of the factual situation and reason for the complaint.
We will come back to you as soon as possible. Thank you for your understanding.
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